Cancellation Policy

Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

All Classes

Life can be unpredictable, especially in New York City. We understand that things happen and plans change.

Out of fairness to all of our clients, Good Day has a strict 12 hour cancellation policy for all classes. Please cancel through our website or your mindbody account.

If you miss your class and don’t abide by the cancellation policy, the following applies;

Unlimited Members: $10 fee

Packs/single class: Forfeit 1 x class on package

Focus Pilates: Forfeit 1 x class on package  

Private Pilates

Good Day has a strict 12 hour cancellation policy for all Private sessions.

Please cancel through our website or your mindbody account at least 12 hours prior to your appointment or the following applies:

Focus Pilates assessment: Charged for 1 x focus Pilates assessment

Private Pilates: Charged for 1 x private session

Bookings can be canceled through Mindbody or the Good Day app. We do not accept cancellations via social media.

No exceptions. No refunds. No credits.

Studio Buyout

If you cancel within 4 weeks of a studio buyout, you are not eligible for a refund or able to reschedule.

Member class add-on

Want to Take More Than 1 Class Per Day?

We love our dedicated members who want to take more than 1 class per day. If you are a member and wish to take more than 1 class per day, there is a $10 charge for the extra class.

Membership Suspension

We love our dedicated members, and we know life is about balance. We allow all our unlimited members to suspend their memberships in accordance with the below.

• Suspension must be longer than 2 weeks at a time

• Suspension cannot be longer than 12 weeks at a time

• Maximum of 2 suspensions per year

  Email hello@gooddaypilates.com to request a membership suspension.

  Membership termination

  We require notice before the end of your monthly billing cycle. For termination of memberships, please email hello@gooddaypilates.com to request termination.

Injury

Good Day instructors are movement professionals, however, not all instructors at Good Day are medically trained. For your safety, you are required to let your instructor know about any injuries or ailments that may affect your Pilates experience.

All instructors reserve the right to restrict clients to a particular class type for safety reasons.

Pregnancy

We offer a specific Pre and Post natal class, ‘Good Mama’ which is our recommended option for all pre and post natal women. Pre Natal women must inform instructors of their pregnancy. We recommend pre natal women to book a Pilates Private prior to taking class.

Our Pre natal policy is:

Up to 20 weeks: Able to take all classes and privates.

Beyond 20 weeks: Able to attend only ‘Good Mama’ classes, ‘Focus Pilates 1:3’ and ‘Private Pilates.’

Post Natal clients must have clearance from their medical professional to return to Pilates.

We encourage all Post Natal clients to book a Private Pilates 1:1 before rejoining classes. This is important to assess any changes that may have occurred throughout later stages of pregnancy and birth.

Late Arrival

Please arrive 5 minutes early to enjoy the complete Good Day Pilates experience.

If you anticipate being late, please email hello@gooddaypilates.com

Out of respect for our clients, instructors, and your safety, there is no admittance after 5 minutes of the scheduled class time.

If you are denied entry due to lateness, you may attend a later class on standby.

Waitlist

Our system will automatically add you to class if a spot becomes available up until 12 hours before the scheduled class time.

You will receive an email confirmation when you have been added to class from the waitlist.

If you are on the waitlist, and know you won’t be able to make it to class. Please remove yourself from the waitlist online using your MindBody account.

Your spot in class can be given away at the commencement of class if there is someone on standby waiting at the studio.

If you have been added to class from the waitlist, standard cancellation policies apply.

Socks

For hygiene purposes socks are required for all classes. Grippy socks encouraged. Grippy socks are available for purchase.

Returns Policy

Service Sales

All sales are final.

Refunds will be issued in case of a merchant processing software error, or if Good Day incorrectly processes a sale on the client's behalf.

All return requests must be submitted in writing to hello@gooddaypilates.com within 7 days of the sale date.

Lost Property

Although we do our best to look after your belongings, Good Day is not responsible for personal lost or stolen items.

Pets

Pets are not permitted in any Good Day studio with the exception of service animals that have presented paperwork to management or staff of Good Day.

Children

Children under the age of 16 can take class with written or verbal permission, provided by a parent or guardian.

No Discrimination

Our priority is creating a safe and welcoming community. Good Day prohibits discrimination or harassment based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. Each individual in our community has the right to attend class within a space that is inclusive and free from discrimination.

No Harassment

Good Day has zero tolerance for harassment on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. Violations of this policy will addressed appropriately by management.

Harassment is generally defined as unwelcome verbal or non-verbal conduct, based upon a person’s protected characteristic, that denigrates or shows hostility or aversion toward the person because of the characteristic, and which affects the person’s learning opportunities or benefits, has the purpose or effect of unreasonably interfering with the person’s work performance, or has the purpose or effect of creating an intimidating, hostile or offensive environment. Harassing conduct includes, but is not limited to: epithets; slurs or negative stereotyping; threatening, intimidating or hostile acts; denigrating jokes and display or circulation in the workplace of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristics.

Sexual harassment is defined as unwelcome sexual advances, requests for sexual favors and other verbal, visual or physical conduct of a sexual nature, when:

• submission to such conduct is made either explicitly or implicitly;

• submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual; or

• such conduct has the purpose or effect of unreasonably interfering with an individual or creating an intimidating, hostile or offensive  environment.

Examples of sexual harassment include: unwelcome or unsolicited sexual advances; displaying sexually suggestive material; unwelcome sexual flirtations, advances or propositions; suggestive comments; verbal abuse of a sexual nature; sexually oriented jokes; crude or vulgar language or gestures; graphic or verbal commentaries about an individual’s body; display or distribution of obscene materials; physical contact such as patting, pinching or brushing against someone’s body; or physical assault of a sexual nature.

Harassment and Discrimination Complaint Procedure

Anyone who feels that he or she has been harassed or discriminated against, or has witnessed or become aware of discrimination or harassment in violation of these policies, should bring the matter to the immediate attention of Good Day management - hello@gooddaypilates.com

No person will be retaliated against for making a complaint in good faith regarding a violation of these policies, or for participating in good faith in an investigation pursuant to these policies.

Good Day will promptly investigate all allegations of discrimination and harassment, and take appropriate action, based on the outcome of the investigation. Such action may include counseling, disciplinary warning, demotion, or termination of employment.